Dear Editor, The Aquatics Center’s no-outside-food policy is
formally out of hand. My pregnant sister and I recently took my
infant daughter to the swim center for an afternoon.
Dear Editor,
The Aquatics Center’s no-outside-food policy is formally out of hand. My pregnant sister and I recently took my infant daughter to the swim center for an afternoon.
As we entered the facility, a staff member asked to check our bag for food. My sister said, yes, she had a turkey sandwich and a pickle. When Lois saw this, she told us we couldn’t have all that food in the facility.
I asked in disbelief, “Even if she is five-months pregnant?” Lois then proceeded to explain they served food there, hot dogs and hamburgers and even chicken sandwiches. I asked if they served fresh turkey sandwiches. They did not.
When I tried explaining that my sister has been very sick with her pregnancy, and can only stomach certain foods, Lois felt the need to tell us that in her pregnancy, she could eat anything, and after all, chicken and turkey were the same. She explained to us that the turkey on my sister’s sandwich was cooked, just like their grilled chicken.
Instead of finding a solution to the situation, Lois clearly wanted to argue, so I turned around and went back to the booth to ask for my money back.
The swim center staff then suggested we leave our sandwiches in the car (which heats up to 120 degrees in the parking lot sun) and my sister could walk out to get her sandwich when she got hungry.
Is this any way to treat a customer? Is it too much to ask that a person with a special need be able to bring a sandwich into the facility?
As an avid swimmer, I truly hope the Aquatics Center is a success. But I’ve got a bad taste in my mouth over this situation.
Robin Wheatfall, Morgan Hill
