Customer Service
“I am a newcomer to Morgan Hill and I am trying to establish a relationship with local businesses and professionals.
“I read an article in the paper regarding a consultant’s comments on how the downtown businesses could improve. True, I am not in the 20-40 age group, but I do spend money.
“One thing that amazes me is that professionals do not return phone calls unless they recognize the caller’s name. When I first moved here I needed insurance. I called several agencies, got a recording and left my name and number and reason for calling. No response. After two calls, I went somewhere else. Recently, I called a doctor’s office for an appointment. Two calls and again no reply.
“Today, I tried another doctor. We’ll see what happens.
“If Morgan Hill businesses and professionals aren’t interested in new clients, I’ll take my business to Gilroy or San Jose. I may decide that Morgan Hill doesn’t want newcomers and move elsewhere.”
RED PHONE
The Red Phone certainly understands. The first basic rule of good business is to take care of customers. They are the life blood of any business. Red Phone encourages those looking for new insurance agents and doctors to get referrals from the umbrella agencies that represent them and can recommend qualified professionals who are taking new clients and patients. For insurance agents it’s the Santa Clara County Auto Insurance and for medical doctors it’s the Santa Clara County Medical Association at (408) 998-8850.
And we agree with you … if the business can’t take the time to return a simple phone call, take your business elsewhere. There are other establishments in town that have good customer service and want your business.
If local businesses make a habit of treating potential clients poorly, they won’t be in business long.
Avoiding the Wet Spot
“I have lived in Holiday Lake Estates for the past nine years, and have noticed a constant puddle of water on East Dunne Avenue. The puddle is on the right-hand side of the road when one travels east and it’s .2 of a mile before reaching Jackson Oaks Drive.Â
“I am curious about this water, why it is there and why the homeowner or the city hasn’t done anything about it. There has never been a time that the puddle isn’t there, even in our driest seasons.
“Your wisdom, Oh, Crimson Crusader, is needed to solve this perpetually puzzling puddle problem. Thank you!”
RED PHONE
Well, the Red Phone dove right in, caller, if you catch my meaning, to get to the bottom of this problem. At the Red Phone’s request, Mori Struve, deputy director for Morgan Hill’s Public Works Department, took a ride up the hill and checked out the situation for us.
At first, Struve thought the water on the shoulder might be the result of a nearby natural spring, but dismissed this theory because small springs would recede in dry-weather seasons.
Struve also noticed a second wet area a little further down the road and the common denominator for both puddles is lush landscape found just above each one, indicating perhaps the homeowners are slightly overwatering their yards or a sprinkler pipe may be cracked and could be letting out more water than the owner realizes. In either case, there is not enough water to create damage to the roadway.
The Red Phone reminds property owners that when it comes to their landscaping, conscientious watering habits save water, money and a call to the Red Phone.
Why was the Sky Not Blue?
“I was wondering if you had any idea what went on one night last week with the beautiful orange skies. A lot of people have their own ideas about it. Some say it was the rainbow effect. Other people said it was humidity. Just wanted to see if you could give us some answers.”
RED PHONE
Boy that sky was pretty, wasn’t it? The Red Phone had to put calls on hold for a while just to gaze at the sunset. We called the National Weather Service with your question. As far as reasons for the orange skies, the possibilities are endless, according to forecaster Diane Henderson. When the sky looks orange or red, it can be caused by particles such as smoke, dust or moisture suspended in the atmosphere. Most likely the particles in the air that caused the bright colors that night were smog. Sorry for such an unromantic explanation of the phenomenon.
Keep it under your hat, but the Red Phone believes it was aromatic fumes from all the garlic coming from the Garlic Festival prep kitchens at Christmas Hill Park.
When something gets your goat and you need to some answers, remember the Red Phone is here to help. Contact us at (408) 779-4106, ext. 206, or e-mail re******@*************es.com. Remember to leave a name and phone number when you call or e-mail. The Red Phone will not publish this information and will only use it for verification purposes.
