”
Would you please investigate the city’s regulations and
restrictions regarding trailers, of any size, parked in front of
neighborhood homes on city streets? Do they fall under similar
guidelines that apply to vehicles parked for extended periods of
time? What can homeowners do to remove them from our
neighborhoods?
Parking on the street
“Would you please investigate the city’s regulations and restrictions regarding trailers, of any size, parked in front of neighborhood homes on city streets? Do they fall under similar guidelines that apply to vehicles parked for extended periods of time? What can homeowners do to remove them from our neighborhoods? They are not only unsightly but also a safety hazard for drivers, especially at night.”
RED PHONE
Caller, according to the Morgan Hill Police Department, trailers do, in fact, fall under the same guidelines that apply to vehicles parked in front of neighborhood homes. A trailer can be reported and towed if found in a residential area after being parked in the same area for 10 hours or more. Also, it’s important for complainants to check the size of the vehicles. Any trailer that is more than 14 feet high or 14 feet wide is not allowed to be parked on a residential or city street. Also, no trailers that are unhitched from a vehicle are allowed to be parked, too. To report these vehicles, call the police department at 779-2101.
NO CUSTOMER SERVICE
“Recently, I booked several rooms at the Executive Inn in Morgan Hill for a group of guests I thought were coming to visit me in the summer. My understanding is that the cancellation policy is 24 hours in advance.
“I called on June 22, which is two months in advance of the dates I had booked (Aug. 20-27). When I asked to cancel these reservations, the person on the line asked me why I was canceling, and I told him. He then said he had canceled the rooms and abruptly hung up on me.
“I wanted to be sure the rooms were truly canceled, and to ask for a cancellation number, since I had received a confirmation number originally and wanted to make sure my credit card wasn’t going to be charged. The gentleman repeated that the rooms were canceled, rudely told me I didn’t need a cancellation number. When I asked him his name (so I could use it in case I was later told the rooms were not canceled, since he wouldn’t give me any kind of confirmation), he told me his name (Kevin DeFranco), told me he was the manager, and then proceeded to rudely chastise me for canceling. When I asked whether customers had the right to cancel even as late as 24 hours in advance, which was my understanding and which was what I had seen on a hotel review Web site, he continued to be rude, told me he “didn’t like people canceling” and said “this is a business”. He again abruptly cut me off and hung up.
“I’d like to have written confirmation that my reservations are canceled. More importantly, I’m curious to see if the Red Phone can find out why someone who is trying to run a business is so unprofessional to potential customers. I certainly don’t intend to have to deal with this particular person again if I choose to make reservations at this hotel. I’d like to think Morgan Hill’s businesses practice good manners, and allow their customers to cancel according to their own cancellation policy without being yelled at. Thank you for your help.”
RED PHONE
Caller, according to front desk personnel at the Executive Inn in Morgan Hill, the company will refund a credit card reservation as long as a customer cancels at least 48 hours in advance. When you reserved your rooms, you should have received a confirmation number. When you canceled the reservation, hotel management should have given you a cancellation confirmation number and, by law, the hotel has to give that number to you. So if you canceled the rooms like you say you did, you should call back and get that new confirmation number to make sure your credit card will not be charged for the reservations. About the discourteous manner in which you seem to have been treated, Red Phone can only suggest to readers that they take their patronage somewhere else when they’re not treated properly by businesses in our community. Customer service is key to keeping businesses thriving. In the hotel industry, however, Red Phone believes its importance is paramount as it’s directly related to the very service-nature of the business.
As an advocate for the public, the Crimson Crusader’s mission is to always have a speedy answer for those needing help in our community and address their concerns and inquiries. Red Phone is here to help you, always. You can count on that.
Contact us at (408) 779-4106, ext. 206, or e-mail re******@*************es.com. Remember to leave a name and phone number when you call or e-mail. The Red Phone will not publish this information and will only use it for verification purposes.
As an advocate for the public, the Crimson Crusader’s mission is to always have a speedy answer for those needing help in our community and address their concerns and inquiries. Red Phone is here to help you, always. You can count on that.
Contact us at (408) 779-4106, ext. 206, or e-mail re******@*************es.com. Remember to leave a name and phone number when you call or e-mail. The Red Phone will not publish this information and will only use it for verification purposes.
